Planning
Planning
Along with the ServiceNow instance URL and credentials, the I.T department sent you an email to start your Citizen Developer Journey on ServiceNow App Engine.
💡 Prework to start your Citizen Developer Journey on ServiceNow
Prework
- Make a list of the data you need to track. Ex: Category of work
- Reach for help on the channel @transformNow
- If you're using a spreadsheet today, make a copy and keep only the data required. See the Don'ts section
- Use the record producer to create a form quickly and reuse any relevant questions set
- If case workers need to create and see tasks related to the case, add the related list ( "Task→Parent") to a form (see documentation)
- Read the No-Code Citizen Developer Guide for the Now Platform
Don'ts
- Don't create and import the following data. ServiceNow will take care of that for you
- Approvals tracking data such as approval status and dates
- Dates related to the case. Ex "submission date"
Amanda made a list of the key data that the team is tracking and is eager to start